Voice AI Operator for Call Center
On-prem voice AI operator handles 72% of calls without human in 0.96s with 58% cost reduction.
Problem: 600 seats in contact center, 9 min wait, SLA penalties and new AI Act requirements, regulations outdated faster than operators can learn.
Solution: On-prem stack with streaming, model cascade, orchestration, and knowledge base. Safety rules and manual escalation.