Igor Yakushev

Photo of Igor Yakushev about me

ML Engineer. Search, Recommendations, LLM, MLOps

I build ML and GenAI systems. I write about architecture and system design - articles and case studies: patterns, anti-patterns, checklists

ViSenze – AI platform for visual e-commerce searchHuawei – telecom and infrastructureOzon – marketplace and e-commerceGoogle – global leader in MLMedia Instinct – marketing agency

Posts

My site now has a second mode - OS. There lives an AI assistant that manages windows and applications. What it is, how to access it, and why it's needed at all.

Projects

Voice AI Operator for Call Center

On-prem voice AI operator handles 72% of calls without human in 0.96s with 58% cost reduction.

Client: NDA Domain: FinTech

Problem: 600 seats in contact center, 9 min wait, SLA penalties and new AI Act requirements, regulations outdated faster than operators can learn.

Solution: On-prem stack with streaming, model cascade, orchestration, and knowledge base. Safety rules and manual escalation.

About

About Me

Igor Yakushev

I'm Igor Yakushev . I design ML solutions that handle traffic, save money, and don't break on Saturday night.

Started with marketing and business before moving to engineering. Now I'm responsible for search and recommendations in production with 10+ million requests per day.

My focus is systems that live under load, don't break, and don't require a hero.

«make AI boring again»

ML Engineer · System design · Product approach

Read more about me

Contact

Contact

Ready to discuss ML projects and implementations, I respond personally.